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CALL OVERFLOW

CUSTOMER SERVICE

WE ARE TRUE B2B EXPERTS
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Direct Sales

Our team makes sure to convert incoming calls into opportunities. Don’t lose any more leads. Maximize the impact of your sales and marketing efforts.

  • Developing campaign strategies and implementing call scripts
  • Inbound call management
  • Identifying and qualifying prospects
  • Sales and confirmation
  • Tracking results statistics

Customer Service

Our team ensures unparalleled service. Offer your customers a level of quality and response time that exceeds the industry performance standards. Set yourself apart thanks to the efficiency and professionalism of your agents.

  • Taking calls
  • Qualifying calls
  • Support, submitting, and setting up appointments
  • Cross-selling, up-selling
  • Tracking results statistics

Inbound Marketing

Our team manages all your web-generated requests. Maximize your impact by letting our sales experts convert your leads into sales.

  • Managing inbound calls
  • Chat
  • Click-to-Call
  • Incoming emails

Call Overflow – Telephone Service

Our team manages a portion or all of your inbound calls whether it’s for peak periods or long-term mandates.

  • Level 1 call support
  • Call redirection
  • Receptionist service
  • Sales and/or renewals
  • Customer service

A Tactical Team

With ID Impact, you will benefit from a full team built around your organization. You will have a call centre manager and a team of phone sales experts at your disposal. We have the size and resources necessary to accommodate your needs, whether they’re permanent, partial, or punctual. From strategy to execution, we’re here for you.


Senior Manager Accredited francophone and anglophone agents Calls made from our Montreal offices Learn more

Flexibility. Disponibility. Creativity.

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A member of our team would be delighted to discuss your project with you.